Manage private sessions

Private session reservations can only be scheduled by buyers during the working hours you have added to your calendar. Therefore, bookings do not require any additional approval on your side.

To enable buyers to book private sessions with you, ensure that you have working hours added to your calendar for the current and future dates.

When a buyer schedules a new session and completes the booking, you receive a notification with the buyer's and booking details.

Buyers can book single or multiple sessions at once according to their preference. Regardless of the number of sessions booked simultaneously, each session is managed individually after the booking completion.

Sessions are managed through the session details window on the calendar. To access the session details window, simply click on the session on your calendar.

The Session Details window comprises several inner screens. When initially opened, the "Manage Session" screen is displayed by default. By clicking on the drop-down menu, you can access a list of other inner screens and switch between them.

Manage session screen: Contains the main control buttons that allow you to manage and change the session's status, including canceling, rescheduling, and accepting or rejecting requests from buyers

Content screen: Allows you to add names and descriptions to your sessions and attach content from the library system.

Review and ratings screen: Enables you to view the ratings and reviews you have received from participants for this specific session.

Log screen: Keeps detailed records of all actions performed by both parties, including automatic system updates, since the session has been scheduled.

The main control buttons for the session are situated at the bottom of the session details window. These buttons dynamically change based on the current status of the session, whether it is before, during, or after the scheduled start time. As a result, you will only see the buttons that are relevant to the current state of the session.

Each button provides a detailed explanation of its function and the possible outcomes once the action is taken. When you initially click on the main control buttons, they display instructions. Upon clicking again, they execute the intended action.

Live room links are the URLs for the location where the session is going to take place. It can be any platform that you list on your profile or have agreed upon with the buyer, such as Zoom, Google Meet, etc.

Live room controls are activated automatically 30 minutes before the session start time and remain active for 30 minutes after the session start time, totaling 60 minutes.

It's recommended to add your live room URL 10 to 5 minutes before your session starts to ensure a smooth process.

Live room URLs must be shared exclusively through this area. If the link hasn't been shared through this area, the system cancels the session automatically after 30 minutes of the start time and refunds the buyer in full.

By clicking on the session price, you can access its financial details, such as the original price, the ticket issue date and price, campaign discounts (if any are applied), and your earnings and commission rate for the session.

We definitely do not recommend canceling bookings unless it is absolutely necessary. Instead of canceling, you can always send a reschedule request to the buyer.

Cancelling sessions can result in negative reviews, which can lower the visibility of your services in search results. When a cancellation is performed, the session fee is automatically refunded to the buyer in full.

Mock sessions are designed for tutors to experience the entire life cycle of the private session booking system before starting to work with students.

Mock sessions are automatically booked after you publish your first private service and add your working hours. If you haven't received your mock session booking, don't hesitate to contact us to request your mock session.

By adding a live room link before your mock session starts, you can receive your first 5-star review from BWANS.

Note: No real person attends the mock sessions.