Using polite language, sequencing points, replying to an enquiry and apologising and giving reasons.
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01
271.96 KB |
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02
256.39 KB |
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03
302.71 KB |
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04
278.85 KB |
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05
241.97 KB |
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360.69 KB |
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07
208.44 KB |
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206.97 KB |
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09
193.02 KB |
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10
178.19 KB |
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11
182.91 KB |
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12
217.87 KB |
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