Group training programs are organized and charged according to the minimum and maximum number of participants.

In the programs you purchase, a special area reservation is made for you and the number of participants is limited by the quota.

Therefore, there are free and paid cancellation options in cancellations, depending on the time remaining to the program start date.

Free cancellation

You can cancel the programs you have registered for 7 days before the start date without paying any fee and get a refund.

Canceled program fee is automatically transferred to your balance.

You can use your balance to participate in different group activities or purchase one-on-one tutoring sessions.

Paid cancellation

The following rates apply for cancellations made less than 7 days before the start date or after the start date.

• Less than 7 days : 25%
• After the start of the program: 50%

For cancellations made after the program start date, sessions that started or completed until the date of cancellation will be charged. The refund amount is calculated on the total of the remaining session fees.

The remaining amount is automatically transferred to your balance.

Cancellation by the service provider

Group events that do not reach the minimum number of participants for any reason may be canceled by the organizer or service provider before the start of the program.

All canceled event fee will be transferred to your balance without any deductions.

Return to card

Cancelled program fees are automatically transferred to your balance. You can use your balance to join a group training or private training program of your choice, or request a refund of the refunded amount to your card.

Refund to card is valid for payments made within the last 30 days.

Fees can only be refunded to the card from which the payment was made.

Depending on the bank and location to which your card is linked, the refund will be made within 15 - 30 business days. You can get more detailed information about transaction times by contacting your bank.

You can make your card refund requests by sending an e-mail to refund@bwans.com.