Our English course for cabin crew allows you to easily enhance your English communication skills to international standards. You will learn to communicate professionally on various topics such as pre-flight briefings, in-flight services, passenger dialogues, and emergency situations.

By participating in the cabin crew English course, you will:

• Gain proficiency in English grammar and vocabulary used in the aviation industry.


• Express yourself comfortably in various areas from pre-flight briefings to in-flight services.


• Enhance your communication skills in handling passenger complaints, medical emergencies, and routine/unusual situations.


• Feel more comfortable communicating with passengers from different cultures.

After completing the cabin crew professional English course, you will be able to understand English in different accents easily and possess all the skills necessary to provide your passengers with a safe and pleasant flight experience.

Contribute to your professional development by:

• Exploring new opportunities in your career with a solid foundation in English.


• Enhancing your professional skills to stand out in the industry.


• Contributing to the overall success of the aviation industry.

Investing in the cabin crew English course is an important step for your personal and professional development. Enrol now and take a step forward in your aviation career!

English for Cabin Crew course topics:

1. The pre-flight briefing
   
   
   
   • Meeting colleagues
   • Finding out about the flight
   • Case study : A day in the life
   
   
2. Welcome on board
   
   
   
   • Welcoming passenger
   • Settling passengers in their seats
   • Demonstration safety procedures and checking before take-off
   • Case study : Bags in bins
   
   
3. After take-off and into the flight
   
   
   
   • Making the first announcements
   • Dealing with passenger needs
   • Helping to settle passengers
   • Case study : Flying with children
   
   
4. Foods and drinks
   
   
   
   • Giving a choice
   • Serving drinks
   • Duty-free sales
   • Case study : Airline food
   
   
5. Minor passenger problems
   
   
   
   • Identifying passenger problems
   • Dealing with problems
   • Saying sorry
   • Case study : Pickpocketing
   
   
6. Is there a doctor on board?
   
   
   
   • Dealing with on-board accident
   • Dealing with a serious medical incident
   • Reporting a medical incident
   • Case study : Is there a doctor on board?
   
   
7. In-flight emergencies
   
   
   
   • Taking charge in an emergency
   • Preparing for an emergency evacuation
   • Reporting an evacuation
   • Case study : Crew’s response
   
   
8. Complaints and disruptive passengers
   
   
   
   • Responding to passenger complaints
   • Dealing with complaints about other passengers
   • Managing disruptive passengers
   • Case study : Unruly and disruptive behaviour
   
   
9. Preparing for landing
   
   
   
   • Making final announcements and checks
   • Giving Information about delayed landings
   • Getting through the final ten minutes
   • Case study : Toilet troubles
   
   
10. Saying goodbye
    
    
    
    • Arriving at the gate and disembarking the passengers
    • Taking part of the crew debriefing
    • Case study : Fear and heroism
    
    
    
    

我们的机组人员英语课程可让您轻松提高英语沟通能力，达到国际标准。您将学习如何专业地就各种主题进行沟通，例如飞行前简报、机上服务、乘客对话和紧急情况。

通过参加机组人员英语课程，您将：

• 熟练掌握航空业使用的英语语法和词汇。


• 从飞行前简报到飞行中服务，您可以在各个方面舒适地表达自己。


• 提高您处理乘客投诉、医疗紧急情况以及常规/异常情况的沟通技巧。


• 与来自不同文化的乘客交流时感觉更舒服。

完成机组人员专业英语课程后，您将能够轻松理解不同口音的英语，并掌握为乘客提供安全愉快的飞行体验所需的所有技能。

通过以下方式为您的专业发展做出贡献：

• 利用扎实的英语基础探索职业生涯的新机遇。


• 提升您的专业技能，在行业中脱颖而出。


• 为航空业的整体成功做出贡献。

投资机组人员英语课程是您个人和职业发展的重要一步。立即报名，迈出航空事业的一步！
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机组人员英语课程主题：

1. 飞行前简报
   
   
   
   • 与同事会面
   • 了解航班情况
   • 案例研究：日常生活中的一天
   
   
2. 欢迎加入
   
   
   
   • 欢迎乘客
   • 帮助乘客就座
   • 演示安全程序并进行起飞前检查
   • 案例研究：垃圾桶里的袋子
   
   
3. 起飞后进入飞行状态
   
   
   
   • 发布第一批公告
   • 满足乘客需求
   • 帮助安顿乘客
   • 案例研究：带孩子乘飞机
   
   
4. 食品和饮料
   
   
   
   • 给予选择
   • 提供饮料
   • 免税销售
   • 案例研究：航空食品
   
   
5. 轻微乘客问题
   
   
   
   • 识别乘客问题
   • 处理问题
   • 道歉
   • 案例研究：扒窃
   
   
6. 船上有医生吗？
   
   
   
   • 处理船上事故
   • 处理严重医疗事故
   • 报告医疗事故
   • 案例研究：船上有医生吗？
   
   
7. 飞行途中的紧急情况
   
   
   
   • 掌控紧急情况
   • 准备紧急疏散
   • 报告疏散
   • 案例研究：船员的反应
   
   
8. 投诉和扰乱秩序的乘客
   
   
   
   • 回应乘客投诉
   • 处理对其他乘客的投诉
   • 管理扰乱秩序的乘客
   • 案例研究：不守规矩和破坏性行为
   
   
9. 准备着陆
   
   
   
   • 做出最终公告和检查
   • 提供延误着陆信息
   • 度过最后十分钟
   • 案例研究：厕所问题
   
   
10. 说再见
    
    
    
    • 到达登机口并让乘客下机
    • 参加船员汇报会
    • 案例研究：恐惧与英雄主义