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English Course for Cabin Crew

The online English course for cabin crew is specially designed for cabin crew members with intermediate and advanced (B1-C2) English language proficiency levels

Our English course for cabin crew allows you to easily enhance your English communication skills to international standards. You will learn to communicate professionally on various topics such as pre-flight briefings, in-flight services, passenger dialogues, and emergency situations.

By participating in the cabin crew English course, you will:

  • Gain proficiency in English grammar and vocabulary used in the aviation industry.

  • Express yourself comfortably in various areas from pre-flight briefings to in-flight services.

  • Enhance your communication skills in handling passenger complaints, medical emergencies, and routine/unusual situations.

  • Feel more comfortable communicating with passengers from different cultures.

After completing the cabin crew professional English course, you will be able to understand English in different accents easily and possess all the skills necessary to provide your passengers with a safe and pleasant flight experience.

Contribute to your professional development by:

  • Exploring new opportunities in your career with a solid foundation in English.

  • Enhancing your professional skills to stand out in the industry.

  • Contributing to the overall success of the aviation industry.

Investing in the cabin crew English course is an important step for your personal and professional development. Enrol now and take a step forward in your aviation career!


English for Cabin Crew course topics:


  1. The pre-flight briefing

    • Meeting colleagues
    • Finding out about the flight
    • Case study : A day in the life

  2. Welcome on board

    • Welcoming passenger
    • Settling passengers in their seats
    • Demonstration safety procedures and checking before take-off
    • Case study : Bags in bins

  3. After take-off and into the flight

    • Making the first announcements
    • Dealing with passenger needs
    • Helping to settle passengers
    • Case study : Flying with children

  4. Foods and drinks

    • Giving a choice
    • Serving drinks
    • Duty-free sales
    • Case study : Airline food

  5. Minor passenger problems

    • Identifying passenger problems
    • Dealing with problems
    • Saying sorry
    • Case study : Pickpocketing

  6. Is there a doctor on board?

    • Dealing with on-board accident
    • Dealing with a serious medical incident
    • Reporting a medical incident
    • Case study : Is there a doctor on board?

  7. In-flight emergencies

    • Taking charge in an emergency
    • Preparing for an emergency evacuation
    • Reporting an evacuation
    • Case study : Crew’s response

  8. Complaints and disruptive passengers

    • Responding to passenger complaints
    • Dealing with complaints about other passengers
    • Managing disruptive passengers
    • Case study : Unruly and disruptive behaviour

  9. Preparing for landing

    • Making final announcements and checks
    • Giving Information about delayed landings
    • Getting through the final ten minutes
    • Case study : Toilet troubles

  10. Saying goodbye

    • Arriving at the gate and disembarking the passengers
    • Taking part of the crew debriefing
    • Case study : Fear and heroism



Starting soon

English Course for Cabin Crew is going to start soon.
To be informed before the event starts fill the form below and click on "inform me" button.
Course details
Event language English
Age range Adults (Age 20 to 39) Adults (Age 40 to 59) Adults (Age 60 and over)
Levels
B1 (Intermediate)
B2 (Upper-intermediate)
C1 (Advanced)
C2 (Proficiency)
Meeting platform Zoom
Participants
Min 8 / Max 10
Event calendar and syllabus
Cancellation policy

Group training programs are organized and charged according to the minimum and maximum number of participants.

In the programs you purchase, a special area reservation is made for you and the number of participants is limited by the quota.

Therefore, there are free and paid cancellation options in cancellations, depending on the time remaining to the program start date.

Free cancellation

You can cancel the programs you have registered for 7 days before the start date without paying any fee and get a refund.

Canceled program fee is automatically transferred to your balance.

You can use your balance to participate in different group activities or purchase one-on-one tutoring sessions.

Paid cancellation

The following rates apply for cancellations made less than 7 days before the start date or after the start date.

  • Less than 7 days : 25%
  • After the start of the program: 50%

For cancellations made after the program start date, sessions that started or completed until the date of cancellation will be charged. The refund amount is calculated on the total of the remaining session fees.

The remaining amount is automatically transferred to your balance.

Cancellation by the service provider

Group events that do not reach the minimum number of participants for any reason may be canceled by the organizer or service provider before the start of the program.

All canceled event fee will be transferred to your balance without any deductions.

Return to card

Cancelled program fees are automatically transferred to your balance. You can use your balance to join a group training or private training program of your choice, or request a refund of the refunded amount to your card.

Refund to card is valid for payments made within the last 30 days.

Fees can only be refunded to the card from which the payment was made.

Depending on the bank and location to which your card is linked, the refund will be made within 15 - 30 business days. You can get more detailed information about transaction times by contacting your bank.

You can make your card refund requests by sending an e-mail to refund@bwans.com.

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