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United Kingdom | Male | Virgo

The Online English Course for the Hotel Industry is designed for individuals with elementary to intermediate (A2-B1) English proficiency levels

If you work in the hospitality sector or plan to pursue a career in hospitality and tourism, you are aware of how critical your English language skills are for your success. The Professional English Course for Hotel Staff has been carefully prepared to improve your English communication skills that you need in your daily workflow and to guide you through various scenarios commonly encountered in hotel environments.<

Upon successfully completing the professional English course for hotel staff:

  • You will have full command of the terminology used in the hospitality industry and commonly used English phrases in the sector.

  • You will be able to communicate fluently and more professionally in English with your guests, colleagues, and managers.

  • You will feel more confident and motivated in the workplace.

  • You will provide your guests with an unforgettable experience by communicating flawlessly.

  • By improving your English speaking skills, you will gain a sought-after qualification in the accommodation sector and be able to advance rapidly in your career.

Learn English with the most effective methods:

  • Practice English speaking with realistic role-playing games.

  • Strengthen your English vocabulary with dialogue-based activities, listening exercises, and reading comprehension tasks.

  • Enhance your ability to communicate professionally with guests from different cultures by learning cultural behavior patterns.

Enrol in the English course for hospitality and tourism today to enhance your success in the tourism sector and perfect your English language skills. Taking this step for your future will help create new career opportunities in a short period of time.

The Online English Course for the Hotel Industry topics:

  1. Introductions

    Talking about name, jobs and nationalities

  2. The check-in

    Replying to requests for rooms and welcoming the guests

  3. The hotel bedroom

    Describing standard and luxury hotel room

  4. Bathroom and porter

    Describing a bathroom, showing a guest the room

  5. Services in the hotel

    Facilities in the hotel, opening and closing times

  6. Location of facilities

    Giving directions to facilities in and near the hotel

  7. Room services

    Understanding and checking room service, explaining, apologising

  8. Problems and solutions

    Dealing with guest problems, offering solutions, explaining how things work

  9. Taking bar orders

    Offering, describing what is available, dealing with payment

  10. In the restaurant

    Welcoming guests, taking orders for the starter, main course, and drinks

  11. In the restaurant 1

    Welcoming guests, taking orders for the starter, main course, and drinks

  12. In the restaurant 2

    Dealing with orders for desserts and coffee, payments

  13. Places to visit

    Suggestion and describing places to visit

  14. Enquiries

    Understanding and replying to written requests about room prices and conference facilities

  15. Using the phone

    Dealing with room bookings and messages by phone

  16. The check-out

    Dealing with payment, queries on the bill, and saying goodbye

Starting soon

English Course for the Hotel Industry is going to start soon.
To be informed before the event starts fill the form below and click on "inform me" button.
Course details
Event language English
Age range Adults (Age 20 to 39) Adults (Age 40 to 59) Adults (Age 60 and over)
B1 (Intermediate)
B2 (Upper-intermediate)
C1 (Advanced)
C2 (Proficiency)
Meeting platform Zoom
Min 8 / Max 10
Event calendar and syllabus

Cancellation policy

Group training programs are organized and charged according to the minimum and maximum number of participants.

In the programs you purchase, a special area reservation is made for you and the number of participants is limited by the quota.

Therefore, there are free and paid cancellation options in cancellations, depending on the time remaining to the program start date.

Free cancellation

You can cancel the programs you have registered for 7 days before the start date without paying any fee and get a refund.

Canceled program fee is automatically transferred to your balance.

You can use your balance to participate in different group activities or purchase one-on-one tutoring sessions.

Paid cancellation

The following rates apply for cancellations made less than 7 days before the start date or after the start date.

  • Less than 7 days : 25%
  • After the start of the program: 50%

For cancellations made after the program start date, sessions that started or completed until the date of cancellation will be charged. The refund amount is calculated on the total of the remaining session fees.

The remaining amount is automatically transferred to your balance.

Cancellation by the service provider

Group events that do not reach the minimum number of participants for any reason may be canceled by the organizer or service provider before the start of the program.

All canceled event fee will be transferred to your balance without any deductions.

Return to card

Cancelled program fees are automatically transferred to your balance. You can use your balance to join a group training or private training program of your choice, or request a refund of the refunded amount to your card.

Refund to card is valid for payments made within the last 30 days.

Fees can only be refunded to the card from which the payment was made.

Depending on the bank and location to which your card is linked, the refund will be made within 15 - 30 business days. You can get more detailed information about transaction times by contacting your bank.

You can make your card refund requests by sending an e-mail to refund@bwans.com.

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